Answers to our most frequently asked questions

Buy Back Range

Selling your iphone or ipads, applewatch and airpods with Sell Your Device Ltd offers several benefits that can help you get the best value for your device while ensuring a smooth and hassle-free experience. Here are the key reasons to consider:Best Price Guarantee, Simple and Convenient, Trusted Buyers, Free Shipping, Environmentally Friendly, Sell a Range of Devices, Safe and Secure and No Hidden Fees.

When it comes to selling your old iPhones in a super easy and convenient fashion, you can trust none but Sell Your Device Ltd. Here are three hassle-free ways.

  • On the Sell Your Device Ltd website, under the Sell iPhone category, choose the model. Add a few details related to the iPhone to get the exact value.
  • Schedule a doorstep pickup for your iphone as per your preferred date and time slot.
  • Receive instant cash at your doorstep once the pickup is complete.

The best place to sell Apple devices like iPhones, iPads, Apple Watches, and AirPods depends on your priorities, such as convenience, price, and speed of sale. A reseller like Sell Your Device Ltd might offer the best value for your time instead.

At the moment, we are only accepting Mobile Phones, iPads, Apple Watches, and AirPods. However, we are going to accept other electronic devices very soon. Keep checking our website for more info.
Device Condition Definitions

We specialize in buying a wide range of Apple products, including:

- iPhones: From the latest models to older generations, we accept iPhones in various conditions.

- Ipads: Whether you have iPad Pro, iPad Air, or an older iPad model, we are interested in buying it.

- Apple Watches: We purchase all series of Apple Watches, regardless of the condition.

- AirPods: We also buy AirPods, whether they are the original version, AirPods Pro, or AirPods Max.

If you have any of these devices, we offer competitive prices and a straightforward process to sell them.

Posting

Please send your device(s) within 14 days of your online order.
Orders over 14 days will Expire.


Expired order will need to be resubmitted
Simply login to My Account and Add New Order.
and there is no need to re-input your details.

For products valued over  £100 we recommend our customers to use Royal Mail special delivery, (Postage label supplied in our sales pack) allowing you to track and trace your items.


sellyourmobiles.com  is not liable for items that may be lost or damaged by Royal Mail.

Please complete the online Bulk Order request Click here


Yes you are able to accept devices as long as:
1. devices are not Network Locked.
2. Device is on our product list.
3. You the customer have to pay for the Postage.
Payment

Your payment is processed within 24-48hrs from the date we test and confirm your devices.
You will be notified by email, at each stage of the process from start to end.
You will be receiving 3 emails from start to finish.
 Alternatively you are also able to get updates and payment status anytime by logging into your account online.

If you have not received your payment within 5 days,
please contact our Customer Support Team by email or phone.
customerservice@sellanydevice.co.uk
or
+447397895317
What Model

Most models have a printed label on the back of the handset OR under the battery pack, if the back comes off. 
or
Go to settings icon on your device, and scroll down to About.

You are also able to match your model, by going through the gallery pictures on our website by manufacturer.

We have dedicated staff on updating our product range.
Sorry, but if it is not on our list we cannot offer money for your device.
Most Pre-Paid devices from Supermarkets will not have a BuyBack price

Cashaphone  is required by the Australian Second-Hand Dealers Act, to record serial and IMEI numbers
Inputting IMEI or Serial number is optional, and We will complete for you, once device is received.
This is to ensure we are not processing stolen devices.

Most models have the number printed on the back of the handset or if back door comes off, it can be found under the battery pack. 
OR
For Smartphones the IMEI number found by going to the Telephone KeyPad.
1. Press * # 0 6 # on your keypad.
2.Press ‘Call’ or ‘Send’ as if making a call.
3. Your IMEI number will be retrieved and displayed on your screen.

Phones have Brand followed by a Series of model and then the model name or number.

Example of SAMSUNG Brand and Series are:
Samsung Galaxy J | Samsung Galaxy S | Samsung Galaxy NOTE | Samsung Galaxy A
| Samsung Galaxy Mini | etc…

Other models that have Brand and Series:
Sony XPERIA | Nokia Lumia | Motorola RAZR | LG Optimus  |  LG G series  |  Huawei Ascend  |  HTC U | HTC One | HTC Desire | BlackBerry Bold | BlackBerry Q | Google Pixel | Google Nexus  

You will always find the exact model number in [Settings],[About] or on the back of device or under the battery.
Cloud Locks

A: www.iCloud.com website.

  • Log into icloud.com/find with Apple ID and password
  • Select device from “All Devices” drop down and select your device (top, centre of screen)
  • Device pop up box will appear.
  • Click “Remove from Account “
  • confirm by clicking “Remove”
B: From another Apple device with same Apple ID (iOS 10.3 or later)
  • Tap Settings > [your name], then scroll down.
  • Tap any device name to view that device's information
  • Scroll down and Tap [ Remove from Account ]

Here is the way to turn it off Reactivation Lock from Google’s website.

  • Log into https://myaccount.google.com with your Google email address and password.
  • “Under Sign In & Security >” On left of screen - click on “Device Activity And Notifications”.
  • On the right of the screen click “Recent security events” and click on “REVIEW DEVICES”
  • You will now see all devices linked to your Google account.
  • Click on every single device which you want to remove (inc. the one mentioned above) and select REMOVE under account access.

iPhone Model Comparison

Locate the imei or serial number of your device
and go to this great website iunlocker.net
Other Questions

Trading Phone will only honor the Buy-Back price if you are the rightful owner.
If any product or products turn out to have been reported lost or stolen,
Trading Phone will not process payment or  any compensation for the device(s).
We are required by law to hand in any product that is stolen to the legal owner or to the local police station.

Counterfeit/fake devices sent will be crushed and recycled by Trading Phone.
No payment will be made and the device will not be returned.

3 Day Phone Back Promise :
If your device fails our testing (differs from what you have stated), we will contact you by email.
You will be given the option to accept the adjusted price, or have your device(s) returned.
There is no fee for the return of your product(s).
If we haven’t heard from you after 3 days, we will continue to process the device at our tested price.
Please read our T’s and C’s.

Yes, 
As long as you inform us before we process your device(s).  
Simply contact our Customer Support Team.

Yes,
All devices are plugged into Mass Data Erasing software.
Even before we start to Grade and test your device(s).

All materials received by Cashaphone are Data erased to DoD 5220.22 non reversible standards.
Any products that do not turn on are recycled and processed according to Aust. State and National laws and in an environmentally controlled manner, eliminating ewaste to landfill.